1. Which of the following intangible factors has potential to impact our impression of a store...either favorably or unfavorably?

types of patrons

return policies

credit availability

These are ALL factors that can impact our impression of a store.

2. Which of the following issues is a type of postpurchase behavior?

shopping orientation

point-of-purchase stimuli

product disposal

sales interactions

3- As consumers, we have any number of reasons to go shopping. Some of us look forward to interacting with people with like-minded interests. This is known as:

A. interpersonal attraction

sharing of common interests

social experiences

instant status

4- Which of the following is a reason why so many people are hesitant to shop online?

A. lack of security

fraud

shipping charges

These are ALL reasons why people...even today...are hesitant to shop online.

_______ 5. Which of the following businesses is a good example of today's sharing economy'?

A. Lyft

B. Twitter

C. eBay

D. amazon.com