1 Which of the following is not one of the contributing reasons for the growth of the service industry? a. Services account for almost two-thirds of GDP worldwide. b. Most new employment is provided by services. c. Almost all economies have a substantial service sector. d. A slow-growing area of marketing. 4 points QUESTION 2 Service markets are transformed by all of the following except: a. government policies b. social changes c. global booming of agriculture d. advances in information technology 4 points QUESTION 3 Developments in IT and communication include all of the following, except: a. User-generated content b. Artificial technologies c. Internet of Things d. Privitization 4 points QUESTION 4 Which of the following is not appliale to services? a. Taking ownership of goods b. Rental of goods c. Emlpoy time-based performances d. Economic activities offered by one to another 4 points QUESTION 5 Which of the following is included in the broad categories of services processing? a. People processing b. Possession processing c. Information processing d. All of the above 4 points QUESTION 6 In order to design and implement effective service processes, which of the following is important considerations? a. Operational inputs and outputs canThe