1. Which of the following is true about quality cost performance reports?

a.These reports are essential for supplier verification.

b.These reports have two essential elements: actual outcomes and standard or expected outcomes.

c.These reports are required to be prepared as per ISO 9000 quality certification.

d.These reports show the deviation of budgeted demand from the expected demand.

2.Product recalls are:

a.appraisal costs.

b.prevention costs.

c.internal failure costs.

d.external failure costs.?