1) Which of the following is true of globalization?

a. Talent comes from only industrialized countries.

b. Talent comes from only knowledge-based countries.

c. Talent comes from only the local workforce.

d. Talent can come from anywhere.

e. Talent comes from only those countries who participate in the global economy.

2) In 1993, NAFTA effectively combined the economies of ________ into the world's largest trading bloc.

a. the United States, Canada, and Mexico

b. Canada, Mexico, and South America

c. South America, the United States, and Central America

d. Latin America, the Pacific Rim, and the European Union

e. the United States, the European Union, and Canada

3) Planning is one of the ________ management practices, but it typically is not done very well. This means most firms do not come close to realizing their true potential benefits.

a. required

b. most overlooked

c. least common

d. most common

e. least likely

4) The procedures that link the various parts of the organization for the purpose of achieving the organization's overall mission are known as

a. specialization.

b. diversification.

c. coordination.

d. concentration.

e. delegation.

5) Juanita, a manager of a glassware company, is in the process of deciding what items to add to next year's line of merchandise. For research purposes, she analyzed the past and present conditions of the market and also forecasted future trends. Which of the following steps of the formal planning process has Juanita performed?

a. goal and plan evaluation

b. situational analysis

c. monitor and control.

d. implementation

e. alternative goals and plans

6) Charles reported that the industrial waste treatment system operated by his employer was no longer operating properly, allowing toxic waste to be discharged to the bay. He was pleased to see the plant manager, Lili, immediately shut down production for an indefinite period, pending repair of the waste treatment system. Lili demonstrated.

a. excessive emphasis on short-term revenues.

b. responsiveness to shareholders at the expense of other constituencies.

c. a desire for simple and expedient solutions to ethical problems.

d. consideration of ethics solely as a legal issue or a public relations tool.

e. willingness to take an ethical stand that may impose financial costs.

7) ________ are measures of various characteristics of the people who make up groups or other social units.

a. Psychographics

b. Demographics

c. Domain selections

d. Lifestyle analytics

e. Group dynamics

8) ________ are specific government agencies that have the power to investigate practices and take legal action to ensure compliance with laws.

a. Open systems

b. Regulators

c. Prospectors

d. Stakeholders

e. Defenders

9) Stephanie's behavior is typically guided by what she thinks would be acceptable to her parents. According to Kohlberg, Stephanie's behavior exemplifies the ________ stage of moral development.

a. utilitarian

b. conventional

c. principled

d. preconventional

e. conclusive

10) Gina owns a fashion-design store and knows the economy greatly affects her business. Experts are predicting four potential economic outcomes over the next five years. Therefore, Gina develops alternative courses of action based on these predictions. In this scenario, she is

a. implementing a decision.

b. generating contingency plans.

c. making a programmed decision.

d. engaging in satisficing.

e. following the garbage can model.

11) Lawrence and Lorsch found that highly differentiated firms were successful if they had ________ levels of integration.

a. minimal

b. varied

c. high

d. moderate

e. increasing

12) ________ requires searching thoroughly for a complete range of alternatives, carefully assessing each alternative, comparing one to another, and then choosing or creating the very best.

a. Benchmarking

b. Maximizing

c. Framing

d. Satisficing

e. Optimizing

13) ________ create new products, more efficient production and delivery techniques, and better ways of managing and communicating.

a. Demographic shifts

b. Laws and regulations help

c. External environments

d. Technological advances

e. Economic turbulences

14) Which of the following existing agreements includes El Salvador, Dominican Republic, Guatemala, Honduras, Costa Rica, Nicaragua, and the United States?

a. NAFTA

b. CAFTA-DR

c. FTAA

d. APEC

e. ASEAN

15) Rachael is the owner and manager of Aquarius Coffee and Tea, a coffee shop and bakery popular among local college students as a hangout and study spot. Aquarius has been in operation since 1978, and Rachael has made many changes over the years to keep up with the changing tastes and expectations of her clientele. In the last ten years, she has gone from offering paid Wi-Fi to free Wi-Fi, and she recently expanded her offerings to include vegan and gluten-free items as well as salads and sandwiches. Recently, a new caf called Bluebird Coffee and Cupcakes opened across town, and Aquarius' business has dropped off considerably. One of her young cashiers, Leora, notes that Rachael has not made the best use of the Internet to promote her business. What will Leora most likely suggest as the quickest, cheapest, and most effective way for Rachael to expand her technological reach to her college-aged clients?

a. starting a blog with recipes and links to local, socially conscious businesses

b. expanding her social media presence on Twitter, Instagram, and Snapchat

c. hiring someone to design and launch an Aquarius Caf phone app

d. sending out a monthly email newsletter with discount codes and coupons

e. buying ad space on Google, Yahoo, and other search engines

16) An ambidextrous organization is simultaneously good at exploitation and

a. examination.

b. excellence.

c. expertise.

d. expectation.

e. exploration.

17) ________ has been identified as a factor that contributes to unethical behavior.

a. Having a written code of ethics

b. Not emphasizing short-term revenues over longer-term considerations

c. A desire for simple, quick-fix solutions to ethical problems

d. Balancing the demands of all stakeholders rather than giving shareholders priority

e. Having written-out procedures for handling ethical problems

18) Strategic alliance partners must pay the most attention to the ________ the partnership.

a. human relationships in

b. financial aspects of

c. public relations side of

d. hierarchical structure of

e. lines of authority in

19) A person who sees beyond authority, laws, and norms and follows his own self-chosen ethical principles is most likely to be in the ________ stage of Kohlberg's model of cognitive moral development.

a. utilitarian

b. conventional

c. principled

d. preconventional

e. intermediate

20) Which of the following is one of the three regions that dominate the global economy?

a. South America

b. Australia

c. Middle East

d. Asia

e. Eastern Europe

21) Sandra, the CEO of Danforth & Caldwell, is finding it hard for her organization to manage relationships with customers and among its own units. Judging from this, Danforth & Caldwell is most likely a(n) ________ organization.

a. mechanistic

b. big

c. small

d. rival

e. competitive