1. Which of the following is true of organization charts?

Multiple Choice

• Positions at the top of the charts are those with the least authority.

• The bottom of the charts usually shows the mid-level managers and supervisors.

• Lines in the charts indicate who reports to whom within an organization.

• Boxes in the charts represent the various positions or departments in an organization.

2. A decision is a

Multiple Choice

• plan for how to achieve an objective.

• choice from among available alternatives.

• message conveyed without using words.

• belief held by like-minded people.

3. The first step in the rational model of decision making is to

Multiple Choice

• gather and organize facts.

• choose a plan of action.

• identify possible solutions.

• identify the problem.