1. Which of the following positions within a large hotel organization would manage a telephone sales staff responsible for developing leads, making prospecting calls, and following up on leads and previous clients? a. the director of sales b. the director of advertising and public relations c. the sales manager (1. the telemarketing director 2. In the hospitality industry, the job title of a salesperson is likely to be: a. hotel representative. b. clerk. 0. account manager. (1. market coordinator. 3. Which of the following characteristics of successful salespeople best captures the ability to manage their time and sales territory and not waste effort on unproductive activities and accounts? a. curiosity b. efciency c. persistence d. ability to communicate 4. Which of the following characteristics of successful salespeople best describes the ability to continue going after additional business despite rejections by prospects? a. motivation b. intelligence 0. empathy d. ability to analyze 5. Which of the following training techniques would a director of sales use to enhance the time management skills of the sales sta'? a. a simulated sales call b. a market segmentation drill c. an in-basket drill d. a case study exercise