1. Which of the following was one of the characteristics of Stephen Jobs' managerial style during his second time with Apple? A) championing of the Lisa project B) abrasiveness C) stretch goals D) leading the development effort 2. ABC Company sets a target of doubling its sales every year. This sales target is known as: A) an efficiency target. B) a strategy. C) a role. D) a goal. 3. The measure of how well (or how productively) an organization uses its resources to achieve a goal is known as: A) effectiveness. B) role. C) efficiency. D) strategy. 4. McDonald's developed a fat fryer machine that reduced the amount of oil used to cook French fries by 30 percent over its current cookers. This is an example of an attempt to improve the organization's: A) effectiveness. B) efficiency. C) planning. D) organizing. 5. The measure of the "appropriateness" of the goals selected by management for the organization and the degree to which the organization accomplishes these goals is known as: A) efficiency. B) strategy. C) effectiveness. D) conceptual skill. 6. A manager who chooses inappropriate goals for the organization but who makes good use of the organization's resources in pursuing these goals is said to have: A) low effectiveness/low efficiency. B) low effectiveness/high efficiency. C) high effectiveness/low efficiency. D) high effectiveness/ high efficiency. 7. When a CEO draws a picture of the reporting relationships that will occur under management reorganization, this is an example of: A) planning. B) leading. C) organizing. D) demonstrating. 8. The CEO of ABC Company reviews the performance of her company in the past month's Profit & Loss Statement to determine if the company is "on track" in terms of its sales and profitability goals. This CEO is engaged in which function? A) Planning B) Organizing C) Demonstrating D) Controlling 9. Dell found that by putting effective control systems in place, it was able to: A) reduce costs B) expand internationally C) move into new markets D) insure ethical behavior 10. A manager takes responsibility for correcting an environmental problem that has been created by his or her company. This manager is acting in which type of role? A) Liaison B) Disturbance handler C) Leader D) Disseminator 11. Which of the following gives managers the right to direct and to control their subordinates in order to attempt to accomplish organizational goals? A) The Hawthorne effect B) Bureaucracy C) Esprit de corps D) Authority 12. When a sales organization has a standard practice that salespeople who call on customers on construction sites should wear a "hard hat" at all times during this sales call, this is an example of: A) Equity. B) A rule. C) Job specialization. D) Theory X. 13. If a sit-down restaurant has an informal practice in which the waiters and waitresses try to help each other out if they are not busy with customers, this practice is called: A) Job specialization. B) The line of authority. C) Unity of direction. D) A norm. 14. If a retail store has a "greeter" at the front entrance who is required by the store to "welcome all customers with a smile," this practice is called: A) A norm. B) The line of authority. C) A rule. D) Synergy. 15. According to Fayol, the greater the number of levels in the management hierarchy, the __________ communication takes between managers at the top and bottom of the organization and the __________ the pace of planning and organizing. A) Longer; faster B) Longer; slower C) Shorter; faster D) Shorter; slower 16. If the Director of Athletics at a college reports jointly to both the Dean of Faculty and the Dean of Student Affairs, this is a violation of which one of Fayol's principles? A) Equity B) Unity of command C) Unity of direction D) Initiative 17. If the CEO has a long-range strategic plan for the organization and the Marketing department has its own five-year strategic plan, but these plans are not coordinated, this is a violation of Fayol's principle of: A) Order. B) Discipline. C) Unity of command. D) Unity of direction. 18. The idea that "managers should encourage employees to be innovative and creative in their work" is an example of Fayol's principle of: A) Unity of command. B) Initiative. C) Line of authority. D) Centralization. 19. If an organization has a profit-sharing plan in which top executives are able to purchase the company's stock at a discount whenever the organization has a highly profitable year, this organization is acting consistently with Fayol's principle of: A) Unity of command. B) Remuneration of personnel. C) Line of authority. D) Unity of direction. 20. Which theory holds that, "Authority should go with knowledge...whether it is up the line or down"? A) Scientific management theory B) Management science C) Human relations D) Contingency theory 21. Which of the following statements is most true? A) Both ethics and law are fixed principles. B) Ethics are fixed, but law is flexible. C) Ethics are flexible, but law is fixed. D) Neither ethics nor laws are fixed principles. 22. Stockholders are interested in the way a company operates because they: A) Use the company's products. B) Believe in being ethical. C) Want to maximize ROI. D) Want to avoid all risks. 23. ___________ are often regarded as the most critical stakeholder group. A) Stockholders B) Managers C) Employees D) Customers 24. The ____________ rule is that an ethical decision is one that produces the greatest good for the greatest number of people. A) Justice B) Moral Rights C) Utilitarian D) Practical 25. Under the practical rule, which of the following is NOT a question a manager should ask him/herself in regards to a business decision? A) Would my family members and friends approve of this decision? B) Will anyone find out I made the decision? C) Am I willing to see the decision communicated to all people and groups affected by it? D) Does the decision fall within the accepted values and standards that typically apply in business today? 26. The Moral Rights model of ethics: A) Seeks to protect the privileges of people affected B) Maximizes the greatest good for the greatest number of people C) Distributes benefits in fair ways, but ignores harm D) Distributes both benefits and harms in a fair way 27. One managerial implication of the justice model is that managers should base their decisions on: A) The effects on stakeholders' rights B) What provides the maximum benefit to most stakeholders C) Whatever promotes a fair distribution of outcomes D) Arbitrary factors 28. Ethical behavior does NOT: A) Increase a company's efficiency B) Increase a company's effectiveness C) Reduce a company's performance D) Increase the national standard of living 29. Another name for a company's code of ethics is its: A) Mission B) Vision C) Strategy D) Credo 30. Which of the following is NOT an example of socially responsible behavior? A) Keeping company operations in the U.S. to protect jobs B) Investing in countries with poor human rights records C) Investing money to reduce pollution D) Providing severance pay to laid-off workers