1) Which of the following would be a good buffer statement for an indirect bad-news message? A) If you had read the instructions, you would have noticed that electric heaters should not be left unattended. B) You were absolutely correct to contact us, and I would love to help you! C) Thank you for notifying us of the problem you have experienced with your electric heater. D) I am positive we can find a way to help you. E) I am afraid that I must share some bad news. 2) Which of the following is true of order acknowledgments? A) You should avoid using the you-viewpoint when writing order acknowledgments. B) You should use a highly formal style when writing order acknowledgments. C) Order acknowledgments are typically written using the indirect plan of organizing information. D) The sole purpose of writing order acknowledgments is to help build goodwill. E) Order acknowledgments generally tell the people who order goods the status of their orders. 3) Combining two or more questions in a sentence A)shows the relationship between the questions. B) helps build goodwill with the reader. C) de emphasizes each question. D) makes the message briefer and easier to understand. E) works when both questions are of equal importance. a 4) Which of the following statements about a routine inquiry that seeks only one piece of information is true? A) The message can move to a goodwill ending immediately after you ask your question. B) It is inappropriate for the sender to add any extra explanation related to the query. C) The length of the message must be kept to a minimum by excluding closing remarks. D) For such a message, it is advisable for the writer to use the indirect approach. E) The message requires that the writer use the we-viewpoint in addressing the reader