1. Which of the follwing should be considered when selecting an enterprise system vendor? (select all that apply)

a. the financial strength of the software supplier

b. availability of maintenance

c. availability of support and training

d. who owns the source code

2.Which of the following characterize business processes that can effectively be implemented in a CRM system? (select all that apply)

a. the processes are clear

b. the processes are differentiated from each other

c. the goals have owners identified

d. goals are shared among all the processes

3. Which 2 charateristics are most important for a chief information officer (CIO)? (select 2)

a. strong technical understanding

b. knowledge of the business

c. good management skills

d. knowledge of emerging technologies

Question #1 and #2 are select all question.

Question #3 is select 2 question.

Thank you