1. Which of these characteristics is most important to a systems analyst? A) communicator B) problem solver C) programmer D) project manager 2. System maintenance must be performed to: A) correct software errors. B) add new features that have never been requested before. C) remove features that none of the users are using. D) keep programmers employed. 3. When program software is distributed free with the code or computer instructions available for anyone to modify, it is called: A) freeware. B) code independent software. C) a distributed system. D) open source software. 4. Object-oriented approaches use what industry standard for modeling object-oriented systems? A) artificial intelligence B) a distributed system C) the unified modeling language D) Multiview 5. Which of the following is not one of the fundamental components of the agile approach? A) pressure B) values C) principles D) core practices 6. Which of the following is not one of the four values of the agile approach? A) communication B) expertise C) simplicity D) courage 7. Which of the following is a human need taken into account when considering the human-computer interaction? A) the hardware that the system will run on B) the pleasing, aesthetic and enjoyable aspects of using the system C) the amount of training that will be required D) the kind of monitoring that will take place for compliance 8. Which of these is a reason for an organization to participate in open source communities? A) to maintain mutually beneficial relationships with other software developers B) to keep down the development costs on a project C) to increase productivity by leveraging a committed group of developers D) All of the above. 9. Decision makers are beginning to understand that ________ is not just a byproduct of conducting business, but a critical factor in determining the success or failure of a business. A) information B) decoration C) hesitation D) frustration 10. As a(n) ________, an analyst draws on professional expertise concerning computer hardware and software and their uses in the business. A) supporting expert B) consultant C) programmer D) agent of change 11. The most prominent quality of an analyst is that of a(n) ________. A) problem solver B) consultant C) programmer D) agent of change 12. The ________ summarizes what has been found during the systems analysis phase, provides cost/benefit analyses of alternatives, and makes recommendations on what should be done. A) systems proposal B) database design C) template D) development life cycle 13. ________ is the layer of the computer that is between humans and the computer. A) Cybernetics B) Human computer interface C) The keyboard D) Human computer interaction 14. The ________ is a phased approach to analysis and design that holds that systems are best developed through the use of a specific cycle of analyst and user activities. A) systems development life cycle B) agile approach C) object-oriented approach D) open source approach 15. After the system is installed, it must be ________, meaning that the computer programs must be modified and kept up to date. A) maintained B) replaced C) replicated 16. ________ is an approach that is intended to facilitate the development of systems that must change rapidly in response to dynamic business environments. A) Agile method B) Systems development life cycle C) Object-oriented analysis and design D) Open source approach 17. The design phase also includes designing ________ that will store much of the data needed by decision makers in the organization. A) databases B) flow charts C) spreadsheets D) software design models 18. Maintenance is performed: A) to correct software errors. B) to enhance the system and its capabilities in response to changing organizational needs. C) Both A and B. D) Neither A nor B. 19. The four values of the agile approach are: A) communication, simplicity, user centered design and courage. B) communication, courage, principals and core practices. C) communication, values, feedback, and courage. D) communication, simplicity, feedback, and courage. 20. The agile approach and the ________ approach both allow subsystems to be built one at a time until the entire system is complete. A) systems development life cycle B) unified modeling C) try and try again D) object-oriented II. True/False 1. User involvement throughout the systems project is of little importance in the successful development of business information systems. 2. The three primary roles of the systems analyst are as consultant, supporting expert, and change agent. 3. Each phase of the system development life cycle is accomplished as a discrete, separate step. 4. During the life cycle of an information system, more time is spend in system maintenance than it took to design and develop the system. 5. Object-oriented techniques are used when systems must change rapidly in response to dynamic business environments. 6. The four values of the agile approach are communication, simplicity, feedback and courage. 7. The human-computer interaction takes into account human frustrations and feelings. 8. As a systems analyst, you are an agent of change whenever you perform any of the activities in the systems development life cycle and are present and interacting with users and the business for an extended period of time. 9. The first phase of the systems development life cycle is critical to the success of the rest of the project. 10. The second phase of the systems development life cycle begins with the documentation of the software being designed.