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1. Which statement is incorrect? A. Total quality management (TQM) relates only to the manufacturing processes. B. TQM is customer-driven. C. TQM focuses on the

1. Which statement is incorrect? A. Total quality management (TQM) relates only to the manufacturing processes. B. TQM is customer-driven. C. TQM focuses on the flow of activity across the organisation. D. Continuous improvement is a key element of TQM.

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