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1. Which statement is incorrect? A. Total quality management (TQM) relates only to the manufacturing processes. B. TQM is customer-driven. C. TQM focuses on the
1. Which statement is incorrect? A. Total quality management (TQM) relates only to the manufacturing processes. B. TQM is customer-driven. C. TQM focuses on the flow of activity across the organisation. D. Continuous improvement is a key element of TQM.
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Managerial Accounting Tools For Business Decision Making
Authors: Jerry J. Weygandt, Paul D. Kimmel, Donald E. Kieso, Ibrahim M. Aly
2nd Canadian Edition
