1. Why are traditional accounting-based measures not entirely suitable for KM?

2. What are some of the key challenges in developing a measurement strategy?

3. What are the major benefits of drawbacks of quantitative, qualitative, and anecdotal measures?

4. KM metrics remains an issue, as it is often only too easy to measure the costs of implementing

KM whereas the benefits prove too elusive to measure. Discuss this KM issue: what are some of

the methods and measures that can be used to make KM benefits less elusive?

5. Explain how you would approach intellectual assets in developing KM applications. What are

some of the key challenges? Why cant we use a single measurement method when dealing with

intellectual assets?

6. Identify the type of value that can be created at each KM process stage. Provide a concrete

example of each.

7. Compare and contrast the three KM metrics of benchmarking, BSC, and house of quality. What

are their major advantages and major drawbacks in monitoring progress toward strategic KM

and business goals?

8. What does the results-based approach offer that other methods do not?

9. How would you go about assessing the value of a CoP:

a. To an individual?

b. To the community?

c. To the host organization?

KNOWLEDGE MANAGEMENT