1) Why do agents carry out market appraisals? Give two reasons for clients wanting an appraisal. Please write it in paragraph.

2) Describe the role of the agent and other real estate personnel in providing property appraisals, price ranges and rental recommendations for clients. Include the professional and ethical practices you must follow. Please write it in paragraph.

3) Client complaints occur regularly in the industry, identify and explain three communication strategies you could use to deal with complaints.