1 why do you think JetBlue became active on more social media platforms following the February 2007 incident.

2 The apology of the CEO of jetblue took place several years ago . do you think that strategy would still be an affective one for a company todays. why or why not

3 how does jetblues response to the stranding of passengers compare to uniteds response to the broken guitar ? based on the information here, which do you think is the most effective and why

4 why has twitter become the most popular social media platform for jetblue in helping them improve customer satisfaction?

Half page for each question answer