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1) Why has Citibank introduced a balanced scorecard? 2) Assume that you are Lisa Johnson. Complete Exhibit 1 to evaluate James' performance. Explain your score

1) Why has Citibank introduced a balanced scorecard? 2) Assume that you are Lisa Johnson. Complete Exhibit 1 to evaluate James' performance. Explain your score choices for each area of performance. 3) What bonus would you give to James? Explain your reasons

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