1. Why was Joel's team caught off guard by the hostile reaction of the truck drivers to the "technical" pilot of the Energy Telematics project at the Omaha depot? 2. Why did the "Great Green Challenge" succeed while the Energy Telematics project hit road bumps right out of the gate? What are the lessons learned for Joel and his team? 3. Develop a plan for Joel and his team to get the Energy Telematies project unsuspended. The plan will need details of who, what, when, where, and why