1. Will choose a company (or create a fictional healthcare company) in healthcare with a quality management problem/issue.

2. Will then choose a 'Strategy' from the "Three-Legged Stool" of Quality Management (Customer Service, Teamwork, and/or Continuous Improvement). Will only have to choose one strategy, but you may find that the problem you have chosen from that particular company may have to do with two or even all three strategies/legs on stool.

3. Will choose techniques (bullets on the handout) that goes with the strategy/leg on stool (Customer Service, Teamwork, and/or Continuous Improvement) and research how these techniques will solve the problem. The student will choose a minimum of two of the techniques (bullets) under the strategy/leg they have chosen, but remember you can have more than two that goes with that strategy.