Complaint/Claim Letter Evaluation Exercise 5.2: Complaint Claim Letter for Discussion be con tal p Starta V Read the following Letter of Complaint. Do you think the reader will want to or know how to best help the writer? Complaint Claim Letter Gentlemen I don't think I should be charged twice for a flight I took only once! When I made my reservation to fly from Victoria to Los Angeles, I didn't know my father would get sick and require hospitalization on January 19. As a result, I could not make the trip on January 20 as I had originally planned I finally did make the trip on January 30. But WestAir charged me $169 again! Your booking agent refused to look at the letter from my father's doctor describing the hospitalization. She said I had to write to headquarters. I still have my tickets from the January 20 flight, so you know I didn't use them. My travel agent says that I am entitled to a refund. So why did I have to pay twice? I'm all for deregulation of the airline industry, but what happened to compassion and integrity?! Angrily yours, Evaluate the letter on these criteria Is the letter's content as clear as it could be? Is it direct in its annroach? How would you revise the onenine line? What specific informative subiect line would summarize the A 1. Write a post that is a claim instant message (IM) or chat. Complain about a product, service, etc. you've been dissatisfied with (or invent something) and request an adjustment. Be brief but make every word count.