1. Write extensively and in details on the 'Deming's 7 Deadly Diseases' points below;

i) Lack of constancy of purpose,

ii) Emphasis on short-term profits,

iii) Evaluation of performance, merit rating, or annual review,

iv) Mobility of top management,

v) Running a company on visible figures alone (counting the money),

vi) Excessive medical costs,

vii) Excessive costs of liability, swelled by Lawyers that work on contingency fees.

2. Write extensively and in details on 'the 8 steps of Kotter and Cohen's change process' points below;

i) Increase urgency,

ii) Building the guiding team,

iii) Get the vision right,

iv) Communicate for buy-in,

v) Empower action,

vi) Create short-term wins,

vii) Don't let up,

viii) Make change stick.