1. You are a knowledge worker who has been hired to give advice to the owner of a small but growing business in Vancouver. The owner is extremely reluctant to spend money on technology. You want to convince the owner that the proper use and management of information technology will help her company be more productive and more competitive. Use a definition from Chapter 1 to emphasize how the use and management of information technology can help people in her company? Note: We can define a "knowledge worker as a business expert who knows how and when to apply technology. The term "knowledge worker" may be included in an exam question but you will not need to define it. 2. A knowledge worker uses the pie chart below which shows sales by region and he combines that with customer comments from the company Facebook page and marketing data to help him make strategic decisions. Which key term(s) from Chapter 1 best describe what this knowledge worker is doing? Sales 25% 3. The sales department for a company has been complaining because they have had difficulty getting access to the information they need when trying to convince customers to purchase the company's products. For example, last week one of the sales workers was visiting a potential customer and wanted to show the customer a video of the company's new product in use. Unfortunately the video could not be accessed from the company server. Which key term(s) from Chapter 1 describes the benefit of having this video more easily available to the sales worker? 4. The top management of a company have been having trouble with their decision making process. They have had difficulty getting up-to-date information and this has greatly affected their strategic thinking. They hire you to analyze their situation. You tell the company that they need to improve the methods used by the various departments and work teams to gather and summarize information. Which key term(s) from Chapter 1 best describes this? 5. The production department of a large company is having difficulty getting replacements for staff who have recently quit, gone on sick leave or maternity leave, or are on vacation. The human resource department says they are trying to replace these workers but the information system in their department is very old and is not giving them up-to-date information. The managers call on you to analyze their situation and give them some suggestions. Which key term(s) from Chapter 1 best describes this situation? 6. ABC Company in Vancouver has been following behind their competitor in overall sales over the past year. ABC Company's CEO has hired you to advise him on how to improve the situation. You discover that while ABC Company is very efficient at dealing with information such as payroll and sales data they have not been working well with more complex information. For example, they decided to add a new product line to increase their customer base but the results were not good. You suggest that they need to hire more experienced business experts who can deal with this type of complex information. Which key term(s) from Chapter 1 best describes this situation? 7. The three key resources in management information systems (MIS) are information, information technology, and people. Which of these three resources is the most important? Why? 8. If a business does not have enough technology-literate knowledge workers they will not be able to effectively use information technology tools for processing and managing information. Why? 9. Wood Pro is a manufacturing company in Vancouver that produces fine wood products for businesses. They have been very successful in BC so they have decided to build a new manufacturing plant in Ontario. Wood Pro management asks for your advice on what they can expect when moving into a new market. What will you say to them? Use the key term(s) from Chapter 1 in your answer. 10. One year later Wood Pro has called on you again to advise them. They have added many new customers but other companies in Ontario are competing strongly and Wood Pro is worried about keeping their customers from leaving. What advice will you give them? Use the key term(s) from Chapter 1 in your