1.You are required to read the 2 case studies below and choose which type of management style is used by each of the following people. Provide detailed suggestions regarding what changes you can make to improve each person's effectiveness as a manager.

2.As a manager, how you handle different situations in your business will depend on the style of management you use. Being a good manager involves more than just telling people what to do - it also involves choosing the right approach and management style to suit the situation.

The following 4 management styles that are the most common used in business are:

• Democratic or participative management
• Bureaucratic management
• Autocratic management
• Laissez-faire management

1. Michelle loves all her staff members in ACME call centre. She does not see herself as "the boss" but rather as one of the team. Any decisions that need to be made are made collectively by the team. Whilst she has always gotten along with everyone well socially, she has recently experienced some hostile reactions from a couple of the staff in the work environment.
2. Maria is the supervisor of a tour company reservation team. She is proud of the fact that she "runs a tight ship" as everyone obeys her instructions and works through lunch or after work if necessary, to complete their tasks for no extra pay.Her reservations team of five have a great reputation in the industry. She always reminds staff at weekly meetings that if anyone ever has any problems, they are welcome to knock on the door of her office and she will assist them. Recently, there have been a few staff absences (sickies) and Maria has heard through the grapevine that two of her staff have been applying for other jobs.