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1. You are the front office manager for Hotel Ideal you have noticed that there has been an increase in delays during customer checkout and

1. You are the front office manager for Hotel Ideal you have noticed that there has been an increase in delays during customer checkout and upon investigation you have found out that Steve in the night shift is not giving proper hand over at the end of shift. You have decided to provide a coaching session for Steve on the correct end of shift handover procedure.

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