1.

Your auditing a credit card payment system. The best assurance that information is entered correctly is by using which of the following?

A. audit trails

B. separation of data entry and computer operated duties

C. key verification

D. supervisory review

2.

Which of the following best describes a balance scorecard?

A. use for benchmarking a preferred level of service

B. used to measure the effectiveness of IT services by customers and clients

C. used to verify that the organizational strategy and IT services match

D. used to measure the evaluation of help desk employees