1. Your customer ordered a t-shirt from you, but when they get it unfortunately it doesn't fit or they don't love the color, and so they want to send it back. that trip back to you, coordinating the logistics of it, the shipping label, how to actually repackage that item so it can be resold, thats .

A. Adjustment

B. Back haul

C. Cartage

D. Reverse logistics

2. Inserts have to be made out of the same material as the carton or box that's holding them. True or False