(1) You've done a great job modeling our new SIM system! I'd like to consider the possibility of an off-the-shelf solution. Let's see what software is out on the market. I'd like you to research service center software and make a list of each package's functionality. Make sure to gather the cost information for each package while researching.

Concurrently, you should calculate how much this software would cost us to build in-house.

(2) Now that you've gathered the costs for the in-house build and the off-the-shelf software, it's time to decide which approach you think is best for Appliance Warehouse.

Once the decision is made, create a persuasive presentation (using presentation software) explaining why the selected best (pre-packaged vs. in-house built) software is better than the other. You will be presenting this slide deck to the owner and store manager.

Make sure to send me your research and slide deck before your presentation.

(3) Your research on off-the-shelf systems has got me thinking about Software as a Service solutions vs. installed software. Which type of solution do you think would be best for Appliance Warehouse? I know that my friend at the NSA doesn't like SaaS systems. What do you think? Let me know your thoughts on this.

(4) I just came out of a meeting with the store manager and service manager. They are getting quite anxious for us to build or buy this software.

And I am overwhelmed with all the functionality possible for SIM. From the questionnaire results and your off-the-shelf solutions research, what do you think are our must-haves for system functionality? Also, what additional functionality would be nice-to-have but is not absolutely required for our new system?