10 2 points eBook Market Makers Inc. (MMI) provides a range of services to its retail clients-customer service for inquiries, order taking, credit checking for new customers, and a variety of related services. Auto Supermarket (AS) is a large auto dealer that provides financing for the autos and trucks that it sells. AS has approached MMI to manage the inquiries that come in regarding these loans. AS is not satisfied with the performance of the call center it currently uses for handling inquiries on these loans and is considering a change to MMI. MMI has been asked to estimate the cost of providing the service for the coming year. There are two types of loans at AS, one for autos and SUVs and another for light trucks. The loans for auto and truck buyers typically have different types of customers and loan terms, so the nature and volume of the inquiries are expected to differ. MMI would use its own call center to handle the AS engagement. The MMI call center's annual costs are as follows: Call center costs Salaries Print References $4,123,555 Utilities 2,387,446 Leasing of facilities Other expenses 1,885,513 809,036 $9,205,550 MMI's call center is staffed 12 hours per day with 60 call staff always available. Each staff member has a paid 10-minute break for each hour worked, and an unpaid 1-hour break for a lunch/dinner during each 12-hour shift. Thus, the call center has 12,045,000 minutes (11 hr x 50 min x 60 staff 365 days) available for calls during the year. AS and MMI work together to estimate the number of calls and time required for each call, based on AS's prior experience with its current call center. Inquiries Total Calls Answered Average Number of Minutes/Call Total Time (minutes) Inquire re: rates and terms Autos 79,000 6 474,000 Trucks 31,000 7 217,000 Inquire re: loan application status Autos 44,000 Trucks 6,650 11 51 220,000 73,150 Inquire re: payment status Autos 38,000 3 114,000 Trucks 11,000 4 44,000 Inquire re: other matters Autos 28,000 Trucks 8,400 15 11 308,000 15 126,000 1,576,150 Required: 1. Determine the amount that MMI should propose to charge AS for the coming year using TDABC, assuming MMI desires a profit of 20% of incurred cost. 2. Suppose that AS wants the proposal broken down by type of loan (auto, truck). What would the proposal look like now?