10. A major factor that affects the standard deviation of the mean is: 1. The median 2. The mode 3. The range of scores 4. None of the above 11. No matter how a sample is selected, there will always be some error in the results due to chance alone. 1. True 2. False 12. The development of inclusion and exclusion criteria for a sample is important because it decreases the of the sample. 1. Homogeneity 2. Heterogeneity 3. Generalizability 4. Saturation Questions 13-15 refer to the article, "Relationship between emotional intelligence and job well-being in Chinese clinical