10. In both virtual and "real-life" teams we want to increase team member trust as high as possible.

A. True or B. False

11. Even though we like to think otherwise, humans make many irrational decisions.

A. True or B. False

12. Which of the following improves brainstorming sessions?

A. Hold the session using a video call instead of in person

B. Withholding evaluations

C. Brainwriting prior to the session

D. Encouraging random solution development

13. When working with new employees, _______ is the best schedule for reinforcement.

A. Scheduled

B. Continuous

C. Interval

D. Ratio