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10) In the Anna Pessah case, Anna helped a mortgage lender improve their processes. What was one major lean improvement she made? She built poka-yokes

10) In the Anna Pessah case, Anna helped a mortgage lender improve their processes. What was one major lean improvement she made? She built poka-yokes into the application process She installed a kanban system She implemented "Project Ninja" She created pods of workers in order to increase communication among functions.

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