10. Several perceptual tendencies were discussed in the textbook. Select any three and describe your personal instances in which you committed each of them, and explain the consequences of each one. Explain how you will try to avoid these tendencies in the future. (potential of 9 marks)

11. Define the term benevolent lie and describe a personal experience, which proves your learning, and assess its ethical consequences. (potential of 4 marks)

12. Privacy management is the choice one makes to either reveal or conceal information about their personal life. Use the Johari Window model to explain and appraise the risks vs. rewards of selfdisclosure. (potential of 8 marks)

13. Can empathy be taught? What barriers exist and why do some people seem more empathetic than others? Provide a personal example of when you have utilized empathy to enhance your communication with others. What was the outcome? (potential of 6 marks)

14. Explain facilitative and debilitative emotions. Provide a personal example of when you have experienced each of the emotions, and discuss the impact. (potential of 4 marks)

15. What is the difference between intentional and unintentional communication? Provide a personal example of each. (potential of 3 marks)