10. (TCO 10) Investment made to keep nonconforming products from occurring is (Points : 7)

prevention cost.

appraisal cost.

internal failure cost.

external failure cost.

Question 11. 11. (TCO 11) A control chart is most like a(n) (Points : 7)

histogram

. Ishikawa diagram.

scatter diagram.

run chart.

12. (TCO 12) The _____ is often used to verify a cause-and-effect relationship. (Points : 7)

Ishikawa diagram

scatter diagram

value stream map flowchart

Question 13. 13. (TCO 13) In times of change, organizational learning benefits more from _____ leadership. (Points : 7)

transactional

transformational

declining stagnant Question

(TCO 14) Which of the following is not an area of similarity between TQM and SCM? (Points : 7)

Strengthening organization competitiveness

Focus on performance Customer satisfaction

Cost controls