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10. The Danube river cruise journey has been very popular in recent years. The increasing number of passenger needs more efficient catering system inside
10. The Danube river cruise journey has been very popular in recent years. The increasing number of passenger needs more efficient catering system inside the cruise too. A recent time study show detailed timing of serving drink at the bar: OBSERVATION (SECONDS) TASKS 1 2 3 4 5 PERFORMANCE (RATING %) Take the order 15 20 24 45" 21 100 Pick the right glass 5 7 Add the drink (and ice if 14 18 19 96 62 21 79 100 110 needed) Pass the drink to the 8 9 54 11 10 80 customer Handle the payment 19 42 20 13 28 90 "Extra chat with the cusomter 10% personal-time factorand a 10% fatigue factor are allowed. To calculate the standard times, the unusual observations should be removed. a. What is the standard time for the tasks?
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