10. Which of the following best represents loss of objectivity?

A. Internal department advantage C. External firm advantage

B. Internal department disadvantage D. External firm disadvantage

11. What is the most commonly used title for departments charged with carrying out the public relations function?

A. Public affairs D. Corporate communications

B. Public information E. Community relations

C. Public relations

12. Which organizational function is most likely to conflict with public relations over institutional advertising and product publicity?

A. Marketing C. Organizational development

B. Legal counsel D. Human resources/personnel