10. Write a congratulatory email. Imagine that your former boss just won a "Manager of the Year" award. Handwrite a note congratulating the manager and make it meaningful by referring to your own experience as an employee. Include whatever details and examples you believe are relevant when con- gratulating your boss for the award. 11. Write a thank-you email. Imagine that you just received an offer for a summer internship. You got the job through someone you know, who connected you to the hiring manager to discuss possibilities at the company. Write an email to thank your contact for making the connection. Invent whatever details you would like, for example, what the job entails, where it's located, and so on. Next, compare your note to those of two other students. What differences do you notice? How well did each of you follow the guidelines for writing goodwill messages? 12. Write a sympathy note. Think about someone you know who recently suffered a significant loss-e.g., a job, a health issue, a divorce, or a death. Write a message that you can send as a handwritten note or in an email. Will you send the message? Why or why not? Consider your own feelings about offering compassion and what might prevent you from following through. What might be good reasons to follow through?