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*10. You receive a call from a taxpayer requesting to set up a payment plan for his balance due on the current year's taxes. You

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*10. You receive a call from a taxpayer requesting to set up a payment plan for his balance due on the current year's taxes. You review the taxpayer's account and see he qualifies for a payment plan. While researching job aids and reference materials, you find a reference that outlines the process to set up a payment plan. You have been trained on this process, but have never done it before. Given this situation, what would you most likely do? O A. Ask a coworker to walk through the steps to set up a payment plan with you. O B. Transfer the call to another coworker who is Familiar with the payment plan process. O C. Set up the payment plan using the process found during your research. O D. Request assistance from a technical lead to set up the payment plan for the taxpayer. O E. None of the above

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