10. Your Rights to Cancel 10.1 You may cancel this Agreement by providing us with written notice in the following circumstances: 10.1.1 at any time before we send the Enrolment Confirmation E-mail; 10.1.2 SUBJECT TO THE IMPORTANT EXCEPTION IN CLAUSE 10.4, at any time up to 14 days after the day when the contract is made under clause 4.1 (this can be done either by (i) a clear statement by post or email or (ii) using the Model Cancellation Form in the following format). Model Cancellation Form To: Oxbridge Ltd, Fazeley House, Rocky Lane, Birmingham, B6 5RQ cancellations@oxbridgehomelearning.uk | hereby give notice that | cancel my contract for the supply of the following services: [detail any courses you wish to cancel, and the reason for cancelling] ordered on [insert date] Student name: Student number: Student address: Signature (only if you send this on paper) Date 10.1.3 if the Oxbridge Ltd Service fails to conform in all material respects with its description, be of satisfactory quality, and be reasonably fit for purpose; or 10.1.4 if we change these Terms under clause 9 to your material disadvantage. 10.2 In respect of any cancellation notice provided under clause 10.1.1, 10.1.2 and 10.1.3 we will confirm your cancellation in writing to you and refund to you the payment made for the goods (plus postage at the lowest rate made available when you ordered the goods even if you chose a more expensive mode of delivery). 10.3 In respect of any cancellation notice provided under clause 10.1.4, we will confirm your cancellation in writing to you and provide a partial refund of the amount paid for the licence on a pro-rata basis from the date the Terms were changed. 10.4 You agree that the right to cancel will not apply and is waived where the specific Oxbridge Ltd Service involves a third-party software tool and you have accessed that third-party software already as part of the Oxbridge Ltd Service. (One typical example of this would be Sage One which would be available as part of certain courses relating to accounts and bookkeeping.) 10.5 Where you cancel under clause 10.1.2, you will not be entitled to any refund until 14 days after (i) the goods have been returned to us or (ii) you have provided evidence you have returned the goods. In addition, (i) we may deduct from any refund or charge you for any reduction in the value of goods returned to us as a result of your handling the goods (beyond what is necessary to establish the nature, characteristics and functioning of the goods), up to the price you paid for them; and (ii) you will be responsible for the cost of returning the goods