10-1. The four perspectives of the balanced scorecard include all of the following except A) financial. B) customer. C) cost. D) learning and growth. 10-2. The number of on-time deliveries may be an example of measuring which perspective of the balanced scorecard? A) Customer C) Internal business B) Financial D) Learning and growth 10-3. Employee satisfaction would be an example of measuring which perspective of the balanced scorecard? A) Financial C) Learning and growth B) Customer D) Internal business 10-4. The number of new products developed may be an example of measuring which perspective of the balanced scorecard? A) Financial C) Learning and growth B) Customer D) Internal business