10-201 (UBOR/static) Assigned Media Question Help Dakota Corporation is preparing its balanced Scorecard for the past quarter. The balanced Scorecard contains four perspectives financial customer, internal business process, and learning and growth (Click the icon to view the specific objectives.) Click the icon to view KPIs and corresponding data) Read the requirement Dakota Corporation Balanced Scorecard Report For Quarter Ended December 31 Perspective Objective KPI Financial Goal Achieved? Actual Customer Choose from any drop-down list and then click Check Answer 1 part 1 remaining Establishing secure connection Check Answer Clear All unuiriu VI i Requirement Prepare a balanced Scorecard report for Dakota Corporation. For each of the specific objectives listed, place that objective under the appropriate perspective heading in the report. Select a KPI from the list of KPIs that would be appropriate to measure progress toward each objective. (There are two specific objectives for each perspective and one KPI for each of the specific objectives.) In the last column in the balanced scorecard report, select if the associated KPI goal has been achieved. (Enter in the objectives using the numbers provided in the popup. Abbreviation used: # = number.) Print Done i More Info Through its strategic management planning process, Dakota Corporation has selected two specific objectives for each of the four perspectives, these specific objectives are listed in the following table. Specific Objective 1. Increase sales of core product line. 2. Improve production efficiency. 3. Increase number of employees with access to customer relationship database 4. Increase number of customers 5. Improve post-sales service. 6. Increase customer retention. 7. Increase Return on Investment (ROI). 8. Improve employee morale. i Data Table Dakota Corporation has collected key performance indicators (KPIs) to measure progress toward achieving its specific objectives. The following table contains the KPIs and corresponding data that Dakota Corporation has collected for the past quarter. KPI Goal Actual Percentage of employees with access to customer relationship database 78% 80% Average repair time (number of days) 13 Sales revenue growth-core product line $2,150,000 $2,050,000 Employee satisfaction survey (1 - 5, with 1 as most satisfied) 1.1 ROI 20% 24% Number of repeat customers 100,000 104.000 Number of units produced per hour Number of customers 135,000 120,000 15 72 73 Print Done