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10215 Bb .' '33 N3 Quill .Ill 72%. Problem #1 1 guest (at a table of 4) ordered a burger with fries. They have an
10215 Bb .' '33 N3 Quill .Ill 72%. Problem #1 1 guest (at a table of 4) ordered a burger with fries. They have an allergy to tomato and a preference of mustard on the side. When they receive their order there is mustard on the burger as well as tomato. - What steps should be taken before the food was given to the guest? - The kitchen fails to cook the burger all the way through the 2nd time... What do you do? - The guest has escalated and is now extremely upset for the errors made, how do you handle this? - The guest is requesting the entire bill (4 guests) be free, what would you say? Problem #2 There is a table of 5 younger guys that come into the restaurant before closing time. They do not want to order food, only alcohol. They all order doubles of Vodka, Whiskey and Ruma - Do you ID everyone at the table? Why or why not? Be detailed. - They have been at the table for only 15 minutes and have finished their drinks and are now ordering a second round of doubles. How do you handle their request? - You are delayed in bringing their drinks to the table and they start to get loud and complain to you, how would you handle this? - Each guy would like a separate bill. How many of each should show on the bill to the guest? \"I C) <
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