10:45 am Alyssa Bipped through her app tomer. She then pored over her map des out where it was. They headed Boot CASE 5-1 TECHNOPHOBIA Alyssa Pet had hways been considered a top notch book to check on the address of here les rep and had beer top performet in her company for many years. She had a wonderful personality and was a terrific contentionale She always went out of 10 arrive on time for her 11:30 appointment. The her way to provide outstanding service to her many just made it on time but upon check in the customers in the office fumiture Industry. She was ury informed Alyssia that the meeting had had to thought of as a typical old style sales rep. Her lids were be cancelled and that they hadn't been all gown now and Alyssia planned to retire in about contact her before she arrived 19 years. She was ready to put in 10 solld years of self 11:00a.m. Im and Alyssia were sitting in the car and thg to build her retirement beste decided that they should take an early lunch Alyssia made it her job to keep up to date on all of that the appointment had been cancelled. They her company's product lines. She was chen seen at her werent miliar with the ama and didn't know whe desktapplag through fumiture catalogues. As good as was good there, so they simply went to a local she was her les numbers had been pretty steady over food establishment the last few years. It was strange, though that many of the 1:00p.m. After a long lunch, they headed off to newer salespeople, with much less product knowledge Alyssia's last appointment of the day. This one had were able to sell more product than Alyssia was able to promise. Near the end of her conversation with She was becoming a little worried about this so she ap buyer, the buyer simply said. "Alyssa, you can proached Jim ber sales manager, to seek some advice have 100 desses and chairs delivered by Friday After a good discussion, im suggested that he shadow got a deal. Alyssia wasn't sure of her loventory Alyssa for a day and observe ber in action-she agreed status so promised the customer that she would all and they decided that Tuesday would be the best day him as soon as she returned to head celerin the day. Her sales manager said. "Hold on bene, Tuesday Alyssia, give me a moment." He pulled out each 8:00 am. Alyssia antived a little early to go over her Berry, logged into the company's intranet found 10 appointments for the day. desk and office sets in Inventory, then assigned the to this particular account. He simply stated the 8:30 am. Alyssia and her manager departed for her 9:00 appointment which was in the neighbouring deal is done they'll be here Alyssa Lookord dumb founded and appreciative at the same time town. This was a first time meeting She had checked the address on her map before she left but On the way back to the office, Jim had the following then ran into a detour just outside of town. It conversation with Alyssia meant a short delay but then Alyssia got disor ested and had trouble finding her destination Jim: "Alyssia, do you have a cell phone! Lucidity, Jim had brought his BlackBerry and was Alyssia: "Yes I do, but I don't use it that much- able to use the GPS feature to help navigate her to seems too impersonal her customer's business. However, they still ar Jim: "What about a GPS unit rived about 10 minutes late. She apologized, then Alyssia: "Well I've heard of them but didn't think continued with the presentation Td be able to figure out how to use one" 9:45 am off to the next appointment. She had to backtrack back to near her office, then head off in Jim was sensing a pattern bere so decided that bed a different direction to arrive at her 10:30 appoint like to meet with her the following day regarding som ment. This one seemed to go a little better. Alyssia tips he could give her to help her increase het sales Som was showing her prospect some catalogues to agreed pain an understanding of what he might be inter ested in. The customer mentioned that he had Questions seen some pictures of some very nice furniture 1. What do you think it is going to tell A? on one of Alyssia's competitors' Facebook pages and wondered if Alyssla had anything like it. She 1. Can you recomand some technologies that would Help Alysis to increase berst as many didn't have that information with her so promised you can How would show them? the prospect that she would get back to him as soon as possible 3. Do you think the button technolo Why of why not? 10:45 am Alyssa Bipped through her app tomer. She then pored over her map des out where it was. They headed Boot CASE 5-1 TECHNOPHOBIA Alyssa Pet had hways been considered a top notch book to check on the address of here les rep and had beer top performet in her company for many years. She had a wonderful personality and was a terrific contentionale She always went out of 10 arrive on time for her 11:30 appointment. The her way to provide outstanding service to her many just made it on time but upon check in the customers in the office fumiture Industry. She was ury informed Alyssia that the meeting had had to thought of as a typical old style sales rep. Her lids were be cancelled and that they hadn't been all gown now and Alyssia planned to retire in about contact her before she arrived 19 years. She was ready to put in 10 solld years of self 11:00a.m. Im and Alyssia were sitting in the car and thg to build her retirement beste decided that they should take an early lunch Alyssia made it her job to keep up to date on all of that the appointment had been cancelled. They her company's product lines. She was chen seen at her werent miliar with the ama and didn't know whe desktapplag through fumiture catalogues. As good as was good there, so they simply went to a local she was her les numbers had been pretty steady over food establishment the last few years. It was strange, though that many of the 1:00p.m. After a long lunch, they headed off to newer salespeople, with much less product knowledge Alyssia's last appointment of the day. This one had were able to sell more product than Alyssia was able to promise. Near the end of her conversation with She was becoming a little worried about this so she ap buyer, the buyer simply said. "Alyssa, you can proached Jim ber sales manager, to seek some advice have 100 desses and chairs delivered by Friday After a good discussion, im suggested that he shadow got a deal. Alyssia wasn't sure of her loventory Alyssa for a day and observe ber in action-she agreed status so promised the customer that she would all and they decided that Tuesday would be the best day him as soon as she returned to head celerin the day. Her sales manager said. "Hold on bene, Tuesday Alyssia, give me a moment." He pulled out each 8:00 am. Alyssia antived a little early to go over her Berry, logged into the company's intranet found 10 appointments for the day. desk and office sets in Inventory, then assigned the to this particular account. He simply stated the 8:30 am. Alyssia and her manager departed for her 9:00 appointment which was in the neighbouring deal is done they'll be here Alyssa Lookord dumb founded and appreciative at the same time town. This was a first time meeting She had checked the address on her map before she left but On the way back to the office, Jim had the following then ran into a detour just outside of town. It conversation with Alyssia meant a short delay but then Alyssia got disor ested and had trouble finding her destination Jim: "Alyssia, do you have a cell phone! Lucidity, Jim had brought his BlackBerry and was Alyssia: "Yes I do, but I don't use it that much- able to use the GPS feature to help navigate her to seems too impersonal her customer's business. However, they still ar Jim: "What about a GPS unit rived about 10 minutes late. She apologized, then Alyssia: "Well I've heard of them but didn't think continued with the presentation Td be able to figure out how to use one" 9:45 am off to the next appointment. She had to backtrack back to near her office, then head off in Jim was sensing a pattern bere so decided that bed a different direction to arrive at her 10:30 appoint like to meet with her the following day regarding som ment. This one seemed to go a little better. Alyssia tips he could give her to help her increase het sales Som was showing her prospect some catalogues to agreed pain an understanding of what he might be inter ested in. The customer mentioned that he had Questions seen some pictures of some very nice furniture 1. What do you think it is going to tell A? on one of Alyssia's competitors' Facebook pages and wondered if Alyssla had anything like it. She 1. Can you recomand some technologies that would Help Alysis to increase berst as many didn't have that information with her so promised you can How would show them? the prospect that she would get back to him as soon as possible 3. Do you think the button technolo Why of why not