10:49 Files BSBDIV501 Unit Assessment Task 3 Q . . . Melbourne, VIC 3000, Australia Phone: +61 3 9639 9951 | Website: www.asli.vic.edu.au CRICOS No: 03483G I RTO No : 40794 Part A: Presentation and meeting session You are the manager of the restaurant presented in the case study under UAT2. You have prepared a diversity policy and action plans and have already got approval by the relevant stakeholders as part of UAT2. A few observations made by you: The newly hired chef from Nepal suggested new flavours and dishes which were liked by customers. With the addition of 2 Chinese waiters, the Chinese customers found it easy to communicate in Mandarin. Some of the waiters were talking negatively about a head scarf worn by a Pakistani waitress causing discord in the team. She felt it was harassment based on her religious background. RP3.1 Conduct a training session via presentation on the diversity policy and action plans to ensure that the diversity policy is well understood and implemented by each employee. RP3.2 During the presentation, provide feedback and suggestions for improvement to ensure currency and efficacy of diversity policy. Try to promote the organisation's workforce diversity to enhance the company's image and reputation. Your presentation should contain: RP3.3 The diversity policy and procedure for: a. Selection and recruitment of a diverse workforce promoting equal opportunity b. Communicating, educating and training of employees on diversity C. Harassment, Grievance complaints handling process and conditions - Including both the formal and informal process d. Enhancing collaborative working environment RP3.4 Action plan e. Action plan on each objective, its action items, responsible person, timeframe and success measures. RP3.5 Give examples of the cases showing how working effectively with people of different backgrounds is a strength that can improve the organisation's products, services and customer relations RP3.6 After the presentation, conduct a discussion to: Check if the staff have understood the presented policies. Identify training needs to address any issues of difference in the team. Critically review the presented diversity policy with the team and get feedback on ideas to enhance products and services based on the diverse employee population. Australian Study Link Institute Pty Ltd t/a RTO Connect PTY Ltd Document Name: BSBDIV501 Unit Assessment Task 3 Version no: 13.0 Page #18 AUSTRALIAN STUDY LINK INSTITUTE Level 2, 123 Lonsdale St Melbourne, VIC 3000, Australia Phone: +61 3 9639 9951 | Website: www.asli.vic.edu.au CRICOS No: 03483G | RTO No : 40794 Feedback template S.no Idea / area of improvement Benefit / Explanation Purposed by A Mobile View Read Aloud HeadingsRUSTPFILIFIN STUDV LINK INSTITUTE s a dig; 'I'le\" I. shes. Level 2. 123 Lonsdale St Melbourne, VIC 3000, Australia Phone: +61 3 9639 9951 l Website: wwwasliviceduau CRICOS No: 034836 | RTO No 240794 Part B: One on One You have effectively conducted training on diversity. Even after the training, one Individual has shown a negative attitude toward an employee from Pakistan wearing a headscarf in the workplace. The victim has informally complained to you and requested that you talk with the staff member. For the role play, yourtrainer will act as a waiter who is negative about the employee wearing headscarf in the workplace. RP3.1 Conduct one on one with the employee harassing the victim and manage tensions and encourage collaboration and respect between staff who struggle to work effectively with difference. RP3.2 You should address your own prejudices and demonstrate respect for difference in personal interactions. RP3.3 Give examples and help staff to see that working effectively with differences is a strength thatcan improve the organisation's products, services and customer relations. Also talk about Racial discrimination, Sex discrimination, Human rights and Equal Opportunity. RP3.4 Manage allegations ofharassment and address complaints. RUSTPFILIFIN STUD'I' LINK INSTITUTE Level 2. 123 Lonsdale St Melbourne, VIC 3000, Australia Phone: +61 3 9639 9951 l Website: wwwasliviceduau CRICOS No: 034836 | RTO No :40794 (4"- A- Vour presentation will be assessed by your assessor and must cover the following l'Observation guide": To be assessed as satisfactory (5} in this assessment Comments and feedback to task the participant needs to demonstrate competency in the following critical aspects of evidence 3) Appropriate and professional body language, gestures and tone b) Effectiveness of the PowerPoint presentation, overall (Interesting, informative and interactive) c) Performed activities to ensure the diversity policy is well understood and implemented by relevant parties. clI Identified areas of improvement and provided H H