11 (2 points) Saved ______ conflict engenders strong emotions such as anger or disgust. Question 11 options: a) Process b) Supervisory c) Affective d) SubstantiveQuestion 13 (2 points) Saved Which of the following is enlarging the pool of resources so that a negotiation can end in a win-win agreement, where both parties feel that they got the best possible outcome? Question 13 options: a) zero-sum game b) fixed pie c) distributive bargaining d) expanding pie