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1.1 Kaliteyi tanmlamak neden zordur? 1.4 retilen bir rnn kalitesi ile bir hizmetin kalitesi arasnda bir fark var mdr? Belirli rnekler verin. 1.6 Bir iletmenin

1.1 Kaliteyi tanmlamak neden zordur?

1.4 retilen bir rnn kalitesi ile bir hizmetin kalitesi arasnda bir fark var mdr? Belirli rnekler verin.

1.6 Bir iletmenin i mterileri nelerdir? Kalite asndan neden nemlidirler?

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