11. Match the correct organisational complaint handling procedure to the relevant customer complaints. Customer complaints: 1. The customer has been provided with an incorrect price or quote 2. Customer has experienced an unexpected delay or an error in receiving the products or services 3. You have misunderstood a customer request. 4. Escalating a customer complaint or dispute. 5. Customer complains about another team member or a supplier not providing a special request of theirs 6. A customer complaint resulting from a misunderstanding or a communication barrier. 7. Customer complaining about unmet expectations of a service or a faulty product. Customer complaints: Complaint handling procedures: Advising the customer of the delay, including the reason. Determine the inconvenience to the customer. Provide a solution to resolve the difference. Authorising the compensation or escalating it to a supervisor. Determining the need to escalate the complaint following store procedures. Advising your supervisor/manager, briefing them on the nature of the complaint or dispute. Referring the customer to the supervisor/manager. Following up if needed. Discuss the issue with the customer. Refer to policies and procedures for resolving the complaint. Resolving the issue as per policies and procedures or escalating the issue if needed. Offering compensation to ensure their ongoing business Determine what the customer needs. Apologize for the earlier