11 < < > rapidly Members are diverse and have skill sets and value systems that are different from previous generations Redefinition of work itself Pressure to perform and fear of failure Mergers, takeovers, reengineering, and rightsizing 1. Once high performers, now their enthusiasm is gone 2. Do their jobs well, but do not like 5. them 3. 6. Superpeople 4. Burned-out Samaritans Workaholics Overstressed students 9. Midcareer coasters Mismatched people 7. Global competition 8. Changes in work systems New technology