11. The taxpayer you are speaking with is requesting a transcript of his account. This is the first time in a while that a taxpayer has requested an account transcript, but you found the appropriate job aid to help with the request. While looking for the transcript, you realize the automated transcript system is not responding to your requests. Given this situation, what would you most likely do? A. Submit a ticket with the IT department while having small talk with the taxpayer. B. Explain the technical issue, then direct him to the IRS website to access the transcript. [ C. Perform additional research to identify how to manually send the account transcript D. Inform the taxpayer that you will submit the request when the system is working again. E. None of the above