11.) Which of the following are components of the National Labor Code? Select all that apply.

	A.	Civil Rights Act
	B.	Landrum-Griffin Act
	C.	Age Discrimination and Employment Act
	D.	Taft-Hartley Act
	E.	Railway Labor Act
	F.	Wagner Ac

12.) The most important barrier to effective negotiation between management and labor is __________.

	A.	poor communication
	B.	lack of an overlap for the bargaining zones of the respective sides
	C.	lack of ratification of an agreement by the union membership
	D.	inept negotiators

13.) __________ is future-orientated; helps to understand cause and effect relationships and how to think logically.

	A.	Individual Development
	B.	Organizational Development
	C.	Employee Development
	D.	Human Resource Development

14.) Determining what steps, tasks or activities need to be completed to accomplish goals is part of the __________ functional area of management.

	A.	Planning
	B.	Scheduling
	C.	Directing
	D.	Organizing

15.) In Expectancy theory, which of the following statements is true regarding Valence?

	A.	Valence is an absolute value and is not dependent on the individual's perceptions.
	B.	Valences must be positive or negative.
	C.	If valence is positive it is assured the individual will be motivated to complete a task.
	D.	Valence refers to how attractive or unattractive an outcome/result appears to the individual.

16.) A performance appraisal is the __________ and formal evaluation of an employee to determine the degree to which the employee is performing the job effectively.

	A.	specific
	B.	strategic
	C.	documented
	D.	annua

17.) Appraisals are subjective - that is, they rely on a rater's judgment of an employee's performance. As a result, performance appraisals are prone to problems of __________ and __________.

	A.	bias, rating errors
	B.	ranking errors, contrast error
	C.	ageism, bias
	D.	discrimination, racism

18.) Which of these methods should NOT be used to gather information as a basis for a performance appraisal?

	A.	Personal observation
	B.	Heresay
	C.	Written reports
	D.	Statistical reports

19.) The primary functions of management include __________.

	A.	Leading, directing, planning, developing
	B.	Directing, scheduling, documenting and advising
	C.	Planning, organizing, leading and controlling
	D.	Scheduling, documenting, leading and promoting

20.) Any level of performance on any task is not solely a function of motivation. What other factors must be considered?

	A.	Ability and context
	B.	Materials and equipment
	C.	Talent and desire to do well
	D.	Situation and Happiness