11. Which of the following illustrates the first step in self-fulfilling prophecy process?
A. An employee behaves in a way consistent with the supervisor's expectations.
B. A supervisor treats the employee in a manner consistent with the supervisor's expectations.
C. A supervisor forms an incorrect impression of the employee.
D. A supervisor attributes employee's good performance to external causes.
E. An employee demonstrates his or her true abilities to the supervisor.

12. Which of the following perceptual activities involves making inferences about the causes of a person's actions?
A. Attribution
B. Stereotyping
C. Projection bias
D. Selective attention
E. Self-fulfilling prophecy

13. The most effective reinforcement schedule for learning new tasks is
A. continuous reinforcement.
B. extinction.
C. fixed ratio schedule.
D. intermittent reinforcement.
E. negative reinforcement.

14. If you form a general negative impression of a person based on one prominent characteristic, and it affects your perception of other characteristics of that person, it is called:
A. projection bias.
B. the halo effect.
C. selective attention.
D. self-serving bias.
E. stereotyping.

15. In the Johari Window, feedback from others helps us to:
A. increase our open area by reducing our blind area.
B. increase our unknown area by reducing our hidden area.
C. decrease our open area by increasing our amount of disclosure.
D. increase our open area by reducing our closed area.
E. increase our open area by reducing our hidden area.

16. The first step in a self-fulfilling prophecy occurs when the observer acts differently towards people with whom he or she has high expectations than towards those with whom he or she has low expectations.
True False

17. Employees can break out of their existing mental models by working with colleagues from diverse backgrounds that bring different mental models to the workplace.
True False

18. Social identity theory explains why we see unique characteristics in everyone else but not in ourselves.
True False

19. People have a natural and conscious tendency to seek out information that supports their self-concept.
True False

20. Fundamental attribution error refers to the tendency to attribute the behavior of other people to internal factors more than external factors.
True False