11. Which of these is considered a key in the puzzle of process understanding? A. Delivering the product ahead of schedule B. Realizing that most customers are happy to get even 80% of what they originally requested C. Acknowledging the vital role of process technicians in meeting the needs of the company D. The quality control plan (QCP)12. Which of the following best describes the process technician's role in developing a quality control plan (QCP)? A. Process technicians are key in creating a QCP. B. Process technicians play little part in QCP creation. C. Process technicians lack the a day-by-day experience to contribute substantively to the creation of a QCP. Process technicians should not be included in the creation of a QCP