11 You have outsourced your organization's call center work to a supplier organization. The call center receives peak volume of calls between 8:00 am to 1:00 pm and 3:00 pm to 9:00 pm. The call volume is considerably low during non-peak hours. You provide this data to your supplier and ensure appropriate number of staff is available to address the peak volume of calls and the staffing is reduced during non-peak hours. In a nutshell, you work with the supplier to ensure that each call is answered within the specified time-limit during peak and non-peak hours. In other words, the caller does not have a long waiting time during the peak or non- peak hours. This partnership with the supplier has resulted in? * A Uniform Workstation Loads B Flexible Facilities and Multi-Skilled Workforce c Small Lot Sizes D Continuous Improvement